My33 takes the privacy of every member seriously. This document clearly explains the types of data we collect, how it is used, who can access it, and the rights you hold as a user of our platform. Please read it carefully before using any my33 services.
Your privacy is not merely a legal obligation for us — it is part of the trust you place in my33 every day.
All data transmitted between your device and my33 servers is protected by 256-bit SSL encryption. This means your personal information and financial transactions cannot be read by any unauthorized third party.
My33 will not sell, rent, or trade your personal information to any third party for marketing or commercial purposes without your explicit consent. Your data remains yours.
You may request access to, correction of, or deletion of your personal data at any time through your account settings or by contacting the my33 customer support team. We fully respect your right to control your data.
Member personal data is stored on servers protected by multi-layered firewalls, intrusion detection systems, and strict access controls. Only authorised personnel may access sensitive member data.
My33 only collects data that is strictly necessary to provide its services, meet legal requirements, and improve the user experience. We do not collect data that is irrelevant to the platform's operations.
In the event of any data security breach affecting your personal information, my33 is committed to notifying affected members within 72 hours of the breach being identified.
When you register and use the my33 platform, we collect several categories of information to provide you with a safe, fair, and responsible service. All data collection is carried out transparently and solely for the purposes stated in this Privacy Policy.
Registration & Identity Information: During the account registration process, you are asked to provide your full name, active Malaysian mobile number, email address, date of birth, and password. This information is used to establish your unique identity within the my33 system and to keep your account secure.
KYC Verification Documents: Before your first withdrawal is processed, my33 requires a copy of your Malaysian identity card (MyKad), a recent bank statement, and in some cases proof of current address. These documents are required to comply with legal requirements relating to identity verification and fraud prevention.
Financial Information: my33 maintains records of deposit and withdrawal transactions, including the payment method used, amount, timestamp, and transaction status. However, we do not store credit or debit card numbers directly — all card processing is handled by PCI-DSS certified third-party payment processors.
Activity & Game Data: We record game history, bets placed, wins and losses, and bonus usage. This data is used to ensure fair gameplay, resolve any disputes, and identify suspicious usage patterns.
Technical & Device Data: The my33 platform automatically records your IP address, device type and operating system, web browser type, screen resolution, login and logout session timestamps, and session cookie data. This information helps us detect unauthorized access attempts and improve platform performance.
Important Note: my33 will never ask for your password via email, SMS, or live chat. If you receive such a communication claiming to be from my33, please report it to our support team immediately as it may be a phishing attempt.
Every piece of data we collect is used responsibly and only for legitimate purposes. Here is an overview of how my33 uses your personal information:
| Purpose of Use | Type of Data Used | Legal Basis |
|---|---|---|
| Account Management | Name, email, phone number | Contract performance |
| Payment Processing | Financial information, KYC | Contract performance |
| Fraud Prevention | IP, device, transaction history | Legitimate interest |
| Legal Compliance | KYC documents, transaction records | Legal obligation |
| Customer Support | All related account data | Contract performance |
| Marketing Communications | Email, phone number | Your consent |
| Platform Improvements | Technical data, usage patterns | Legitimate interest |
For marketing communications, you may opt out of receiving promotional emails at any time by clicking the unsubscribe link at the bottom of any promotional email we send, or by contacting the my33 customer support team. Unsubscribing from marketing communications will not affect your gaming account.
My33 takes a highly cautious approach to sharing data with external parties. In general, we do not share your personal data with any third party except in the following clearly defined circumstances:
Our Commitment: my33 has never and will never sell members' personal information to data brokers, third-party marketing companies, or any entity unrelated to the operation of our services. This is our absolute commitment to all members.
The my33 platform uses cookies and similar tracking technologies to enhance the user experience and ensure account security. Below are the types of cookies we use:
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the my33 platform and cause issues during login or gameplay. We recommend keeping cookies fully enabled for the best experience.
Protecting your personal data from unauthorized access, loss, or misuse is a top priority for my33. We continuously implement the following layers of protection:
While we take all reasonable measures to protect your data, no security system is completely foolproof. You are also responsible for safeguarding your account password, not sharing your login credentials, and notifying us immediately if you suspect your account has been compromised.
My33 retains your personal data for as long as your account is active and for the required period after account closure based on legal obligations and legitimate business needs.
| Data Category | Retention Period |
|---|---|
| Active account information | For the duration of active account + 5 years after closure |
| Financial transaction records | 7 years (legal requirement) |
| KYC Documents | 5 years after account closure |
| Support communication logs | 3 years |
| Technical log data | 12 rolling months |
| Session cookies | Deleted when session ends |
Once the specified retention period has elapsed, your data will be securely deleted or anonymized so that it can no longer be linked to your identity. The deletion process uses methods that ensure data cannot be recovered.
As a my33 member, you have certain rights regarding your personal data that we take seriously and fully respect. These rights can be exercised by contacting our customer support team:
You have the right to request a copy of all personal data we hold about you in a readable format.
If any of your personal information is inaccurate or out of date, you have the right to request an immediate correction.
You may request the deletion of your personal data, subject to record retention requirements mandated by Malaysian law.
You have the right to object to the processing of your data for direct marketing purposes. We will stop within 5 business days.
You may request your data in a structured, machine-readable format for transfer to another service.
In certain circumstances, you may request that the processing of your data be temporarily restricted while an issue is under investigation.
To exercise any of the above rights, please contact the my33 customer support team via live chat on the platform. We will acknowledge your request within 24 hours and resolve it within 30 calendar days.
The my33 platform may contain links or integrations to third-party services such as game providers, payment processors, and our official social media platforms. This Privacy Policy applies only to the my33 platform itself and does not cover the privacy practices of those third-party websites or services.
When you use third-party services integrated within the my33 platform, you are also subject to the privacy policies and terms of service of those third parties. my33 recommends that you read the privacy policy of each third-party service before using it.
My33 is not responsible for the privacy practices, content, or security of any third-party websites or services that are not under our direct control. Any information you provide to third parties falls outside the scope of protection provided by this Privacy Policy.
The my33 platform is an online entertainment service intended exclusively for individuals aged 18 years and above. We do not intentionally collect, store, or process any personal information from individuals under the age of 18.
During the registration process, you are required to confirm that you are at least 18 years of age. The KYC verification process, which requires submission of an official identity document, also serves as an additional protective layer to prevent registration by underage individuals.
Immediate Action: If you are a parent or guardian who believes your child under the age of 18 has registered an account on my33 without your knowledge, please contact our support team immediately. We will investigate and close the account, and delete all related data in the shortest possible time.
My33 reserves the right to update or modify this Privacy Policy from time to time in line with changes in applicable data protection laws, changes in our business practices, or improvements in how we protect your data.
When significant changes are made to this Privacy Policy, we will:
Continued use of the my33 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account before the effective date and request a refund of any remaining balance.
For any inquiries, concerns, or requests related to this Privacy Policy or the protection of your personal data, please contact the my33 Data Protection Officer via live chat or email our support team. We are committed to responding to all privacy-related inquiries within 3 business days.