Please read this document carefully before registering or using my33 services. By using our platform, you agree to comply with all terms and conditions stated herein. This document applies to all registered members and visitors of the my33 platform.
Before diving into the full details, here are the six most important things every my33 member needs to understand.
Registration and use of the my33 platform is permitted only for individuals aged 18 and above. Every account is subject to identity verification (KYC) before the first withdrawal is processed.
All bonuses are subject to the wagering requirement stated in each offer. Bonuses cannot be withdrawn as cash until the wagering requirement is fully met.
The minimum deposit is RM 10 and the minimum withdrawal is RM 30. All withdrawals are processed within 15–60 minutes depending on your chosen payment method and your account's KYC verification status.
Each individual is only permitted to hold one active account on my33. Registering multiple accounts using different details will result in all related accounts being suspended and balances withheld while an investigation is conducted.
You are solely responsible for the security of your password and account login credentials. my33 will never ask for your password through any communication channel, including email, WhatsApp, or Telegram.
My33 reserves the right to update the Terms and Conditions at any time. Any significant changes will be communicated to members via email or in-app notification at least 7 days before taking effect.
Important Notice: This document is a legally binding agreement between you and my33. By registering or using any my33 service, you confirm that you have read, understood, and agreed to all terms stated herein. If you do not agree with any part, please discontinue use of this platform immediately.
In this Terms and Conditions document, the following words and phrases carry the meanings as stated, unless the context requires otherwise :
These Terms and Conditions apply to all individuals who access or use the my33 platform, regardless of the method of access. This agreement is governed by applicable law and becomes a binding contract upon completion of the registration process or confirmation of acceptance at login.
My33 reserves the right to change, add, or remove any part of these Terms and Conditions at any time. It is your responsibility to review this document periodically to ensure you remain compliant with the latest version in effect.
To register and use my33 services, you must meet the following eligibility requirements:
Each individual is only permitted to hold one active account at my33 at any one time. Registering more than one account using the same or different identities is a serious violation of these Terms. my33 uses advanced detection technology to identify multiple registration attempts based on IP address, device, payment information, and usage patterns.
If duplicate accounts are detected, my33 reserves the right to suspend all related accounts, void all bonuses received, and withhold withdrawals pending investigation. In confirmed cases of fraud, the balances in those accounts may be fully forfeited.
KYC Verification: my33 will request identity verification documents before processing your first withdrawal. Accepted documents include a copy of your Malaysian identity card (MyKad), bank statement, and proof of current address. The KYC process is typically completed within 24–48 business hours.
My33 supports a variety of popular payment methods in Malaysia for the convenience of our members:
Deposit Limit: The minimum deposit is RM 10 per transaction. No maximum daily deposit limit is set; however, deposits exceeding RM 10,000 in a single day require additional verification from the my33 security team.
Withdrawal Limit: The minimum withdrawal is RM 30 per transaction. The daily withdrawal limit for regular members is RM 20,000, while VIP members enjoy higher limits depending on their VIP membership tier.
All withdrawals are processed within 15 to 60 minutes after the request is approved. The timeframe depends on the selected payment method and whether your account has completed the full KYC process. Withdrawals requiring manual review by the finance team may take up to 24 hours.
Note: my33 will only process withdrawals to a bank account or e-wallet registered in the same member's name. Withdrawals to third-party accounts are strictly prohibited. Any such attempt will result in the withdrawal request being automatically rejected.
If there are any discrepancies in your deposit or withdrawal transactions, please contact the my33 customer support team within 72 hours of the transaction. my33 is not responsible for any delays caused by third-party payment processors.
My33 offers a wide range of bonuses and promotions to both new and existing members. All promotional offers are subject to additional terms stated on their respective promotion pages, and those terms form part of these general Terms and Conditions.
Wagering Requirement: All deposit bonuses are subject to wagering requirements before they can be converted into withdrawable cash. The wagering requirement for each bonus will be clearly stated in the terms of that offer. For example, a bonus with a 30× requirement means the bonus amount must be wagered 30 times before a withdrawal is permitted.
My33 reserves the right to cancel or withdraw any bonus at any time if there is evidence that a member is exploiting the bonus system, systematically using low-risk betting strategies to meet wagering requirements, or violating any related terms.
VIP Loyalty Program: Active members automatically earn loyalty points based on their total betting amount. These points can be redeemed as bonus credits or other VIP benefits. Full details of the VIP programme are available on the Promotions.
All my33 members are required to comply with the following platform usage rules at all times:
All games on the my33 platform use a Random Number Generator (RNG) system that has been audited and certified by independent international certification bodies. This ensures that every game outcome is entirely random and free from manipulation. my33 is not responsible for any losses incurred by members in these fair games.
In the event of a technical disruption or connection failure during an active game, my33 will attempt to restore the game session to its last recorded state. If restoration is not possible, the affected bets will be returned to the member's account balance.
My33 reserves the right to suspend, restrict, or close any member account without prior notice if:
If your account is suspended for reasons that do not involve a terms violation, you may contact the my33 support team for clarification and to resolve the issue. my33 is committed to resolving unintentional suspension cases within 3–5 business days.
Members may also request account closure at any time by contacting customer support. Any remaining balance will be returned to the original payment method once the verification process is completed.
My33 takes the protection of our members' personal data seriously. All information collected during the registration process and platform use is handled in accordance with the detailed my33 Privacy Policy, available on the Privacy Policy.
The my33 platform is protected by 256-bit SSL encryption, ensuring all communication between your device and my33 servers remains confidential. We never store credit or debit card details directly on our servers — all payment transactions are processed through certified third-party payment processors.
You are solely responsible for keeping your my33 account password confidential. Use a strong and unique password, and always log out of your account after each session, especially on shared devices. Two-factor authentication (2FA) is available and strongly recommended for maximum protection.
My33 provides an online entertainment platform on an as-is basis. While we strive to ensure the platform operates without interruption at all times, we cannot guarantee continuous, error-free service availability under all circumstances.
My33 is not liable for:
Under no circumstances shall my33's maximum liability to any member exceed the total net deposits made by that member in the 30 days preceding the relevant claim.
My33 is committed to responsible gaming practices and the well-being of our members. We believe that online gaming should be an enjoyable and controlled form of entertainment — not a source of financial or emotional stress.
The my33 platform provides the following tools to help you manage your gaming activity:
All these tools are accessible directly through your account settings in the my33 app or website without needing to contact customer support. For more information and help resources, please visit the Responsible Gaming ours.
Remember: Gaming should be entertainment, not a way to resolve financial problems. Never play with money you cannot afford to lose. If you or someone you know needs help with a gambling problem, please seek professional support.
My33 reserves the right to modify, improve, or discontinue any part of the platform's services at any time. Any significant changes to these Terms and Conditions will be communicated to members via:
The changes will take effect with at least 7 days after notice is given, unless the change is required immediately for security or legal compliance reasons. Continued use of the platform after the effective date of any such change constitutes your acceptance of the updated terms.
Should my33 decide to cease platform operations entirely, we will provide a notice of at least 30 days to all active members and ensures that all legitimate account balances are returned to the respective members via appropriate payment methods.
These Terms and Conditions constitute the entire agreement between you and my33 regarding use of the platform and supersede all prior agreements or understandings relating thereto. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
For any questions regarding these Terms and Conditions, please contact the my33 customer support team via live chat, available 24 hours a day, 7 days a week on our platform.